BEAUTY. FASHION. NOW.

Call Us

310-299-3883

Shipping & Return

FACENTIALS REFUND POLICY

Facentials strives on customer satisfaction and in so we describe every item specifically in hopes of providing the unique items our customers are looking for. All sales are final upon processing. As soon as an order is placed, we begin processing. Once processing has started we reserve the right to deny any order cancellation. Exchanges are given if there is a defect and/or item is broken or incorrect. Refunds are only given if an item has not been received past the final 10 weeks due to a clerical error. Please understand some items are shipped from overseas and our estimated time of arrival could be anywhere from 1-10 weeks depending on the item. Items may also be shipped in separate containers. Also note, reception of refunds could defer based on policy of your bank. Receipt of refund may take anywhere from 1-7 days although confirmation email will be sent immediately. If you have any questions on if you qualify for a refund contact us at support@facentials.com

Skincare Products

Non-Skincare Products (Necklace, Jewelry, Clothing.)
Returns Information: 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable)

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here: support@facentials.com

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us here: support@facentials.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, contact us through our customer support email support@facentials.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.