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FAQ

Q. What is the shelf life of your products?
A. The shelf life of our creams unopened is generally one year. Once opened, we recommend that the product be used within 6 months if possible. The cream's life length after being opened can vary depending on how the product is handled, but should be good for at minimum 6 months after being opened. Please keep out of direct sunlight.

Q. What essential ingredients are infused in the product?
A. The key ingredients are: Hydrating Organic Aloe Vera, Refreshing Organic Orange Peel Oil, Detoxifying Activated Charcoal, Healthy Green & White Tea.

Q. Will the Facial Cleanser leave my skin dry?
A. This is not common since the formula contains rich oils and essential tea extracts, however we always suggest moisturizing after cleansing.

Q. What is the pH balance of the Facial Cleanser?
A. The pH is ranging 4.5 - 5.5

Q. Why is the product a dark grayish blue color? 
A. The grayish blue color comes from infusing 100% pure Activated Charcoal to the formula. Because activated charcoal removes toxins, it can help reduce the instances of acne and other skin impurities you might suffer from. It also works wonders for completely removing makeup.

Q. I used your moisturizer and and have developed a few bumps or pimples?
A. If you have any reaction to our creams, we recommend you stop using the product.

Q. What preservatives are used in your Activated Charcoal Cleanser since it's all natural?
A. The only preservative (1%) that we use is phenoxyethanol to prevent any type of bacteria and mold from growing in the product. Many personal care products are made with a lot of water and a variety of nutrients (we use natural oils and botanicals in Facentials products) which makes an incredibly hospitable breeding ground for microorganisms. What’s worse – the product might smell and look just fine, but be swarming with bacteria or fungi that are dangerous to your health. Effective preservatives are vital for ensuring safety! Phenoxyethanol is very safe at low levels. It’s been tested on the skin and eyes and it is non-irritating and non-sensitizing at levels of 2.2% or lower while being effective at only 1% concentrations. The European Union and Japan both approve its use up to that 1% level and our formulas fall well below the recommendation at 0.5% or less (depending on the specific product). Even better, phenoxyethanol doesn’t react with other ingredients, air, or light. This kind of stability makes it an especially effective preservative.

Q. Should I refrigerate my products to preserve them?
A. We do not recommend that the products be refrigerated. The products should be stored in a cool and dry area.

Q. How should I apply the facial cleanser?
A. Wet face with lukewarm water and apply cleanser (about dime size) to your hands . Add water and work into a lather. Gently massage onto face in a circular motion. Rinse with lukewarm water and pat dry with a soft towel. Follow with exfoliation (if applicable for that day), your Facentials Skin Care serum and finally moisturizer.

Q. Does your product include parabens?
A. Absolutely No sodium lauryl sulfate, No parabens, No DEAs (Diethanolamine), No MEAs (monoethanolamine), and No TEAs (triethanolamine).

Q. Do you perform animal testing on your products?
A. Facentials and its American-based affiliate labs do not test on animals, and we try to ensure that our ingredient suppliers are supplying non-animal tested ingredients.

Q. Do you include any artificial colors?
A. We do not use any artificial colors.

Q. Are your containers BPA Free?
A. We only use BPA Free containers.

Q. How are the essential oils handled/processed?
A. Our essential oils used in the products are steam-distilled and not extracted with propylene glycol.

Q. How do you process your plant oils?
A. All our plant oils are cold pressed and not heat distilled - which kills the therapeutic properties of plant oils.

Q. How about protecting our environment?
A. All ingredients are harvested in an environmentally-friendly manner (wild-crafted). Facentials Skincare is an environmentally conscious company. All of our ingredients are as bio-degradable as possible.